FAQS

Can I cancel my order after making a purchase on the website?

Unfortunately, we do not accept cancellations, refunds, or exchanges once an order has been placed. This policy is in place due to the nature of our products — particularly Labubu blind boxes, which are sealed packages where the specific design is unknown until opened. This mystery aspect is central to Pop Mart’s collectible experience and ensures fairness for all customers. Each piece is final sale to protect product integrity and the collector’s value.

 

 

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payments are securely processed, and your personal information is protected. If you encounter any issues during checkout, feel free to reach out — we’re here to help.

 

 

Where do you ship from?

All orders are shipped from our warehouse in Central London, UK. We work with reliable couriers to ensure your package arrives safely and on time. You’ll receive a tracking number once your order is dispatched so you can monitor its journey.

 

 

Are these official Labubu Monsters?

Yes — all of our Labubu Monsters are 100% authentic and officially licensed by Pop Mart. Every item comes in its original packaging, often with a scannable QR code for authenticity. We only source directly from trusted manufacturers and authorized distributors. No replicas, no exceptions.

 

 

What age are they suitable for?

Labubu products are recommended for ages 3 and up. Some figures include small parts that could pose a choking hazard for younger children. We recommend adult supervision during play, especially for children under 6. These items are also highly collectible and popular among older fans and adult collectors.

 

 

How do I care for my Labubu?

For plush Labubus, we recommend surface-cleaning only using a damp cloth and mild soap. Avoid submerging them in water or using a washing machine, as this may affect their shape and color.

For vinyl or collectible figures, simply wipe them with a soft, dry cloth. Keep them out of direct sunlight and away from heat to preserve their quality over time.